How long will it take for me to receive my order?
Given the holiday season, your order will be processed within 7-14 business days of the time you completed your order.
Once we receive your order, we have a processing time of 5-7 business days (Monday - Friday). Processing time does not include shipping time. Once your order is processed and ready to go, all orders are shipped via USPS Priority or First Class Mail. After USPS receives your package, typical shipping time is 1-3 days. You will receive tracking information once your order has shipped.
If I am local, can I pick up my order?
Yes! Pick Up is available in Red Bluff, CA. There is no fee associated with picking up your order. Please message us for more information. Please Note: If you would like to pick up your order, do not choose an accelerated checkout method. If you choose one of the following in the first step of the checkout process, then the pick up option will not be available to you:
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal
You can checkout with Shop Pay and still have the pick up option available. You will receive a confirmation email once your pick up date and time is confirmed. The email will have all of the instructions you need to pick up your order.
Are the soaps and bath bombs sensitive skin friendly?
Yes! Our soaps are made out of raw, organic ingredients, which are great for your skin. We do recommend to try our soaps on a small area of your wrist. If you feel any itchiness or see any redness, we recommend that you stop using the soap right away.
I like to really smell the fragrance of my candles. Does Raya's Craft shop have a strong scent throw?
Absolutely! Our candles and wax melts produce a strong scent throw. Our candles produce a great scent throw within the first 20 - 30 minutes of burning and our wax melts within 10 -20 minutes of melting. The size of your room matters in regards to the strength of the scent throw. A larger room will require a larger candle or more wax melts for a strong scent throw.
I am ready to try Raya's Craft Shop, but I don't want to commit to the 7.5 oz jars. What should I do?
Not a problem! We offer 3 oz travel candles that are great for trying out our scents. They offer the same great scent throw as the 7.5 oz jars. You should try them!
How should I reuse my candle jar?
There are an endless number of ways you can reuse your Raya's Craft Shop Candle Jars. You can use it to:
- Store small items
- Plant your favorite plant, fruit, or vegetable
- Store your favorite snack
- Hold your favorite lit sage bundle
- Hold your favorite pens, pencils, highlighters
These are just a few possibilities.
Before you re-purpose your jars, please be sure to remove any remaining wax by placing your candle in a warm oven or pouring boiling water into the container. Both options will melt the wax. Do not pour wax down a drain or in the toilet. The safest way to remove the wax is to absorb it with cotton balls or paper towels. Remove the wick/wick sticker. Clean the jar with rubbing alcohol to remove any wax residue. Next, you want to thoroughly clean the jar and lid with soap and water. Rinse, allow to dry, and enjoy!
I’m not interested in reusing my jars, should I just throw them away?
NO! Consider our Jar BuyBack Program!
Our members can return their used Raya's Craft Shop candle jars with the lid for a $3 credit!
In order for jars to be accepted:
- Must be Raya's Craft Shop Candles jars
- Must have lid too
- Damaged or Broken jars/lids not acceptable
No need to clean/sanitize the jars, we will do it!
Upon, acceptance, credit is provided as a unique coupon code after receipt of jars. Credits can be used towards your next order or a future order. Credits never expire!
To return your jars, email sorayaarauz@hotmail.com with the number of jars you are returning and a clear photo of the jars. You will receive a response with next steps.
Do you offer bulk/custom orders?
Absolutely! If you are interested in having Raya's Craft Shop provide your candle/wax melt, handmade soaps, or bath bombs needs for your next event, please contact us at sorayaarauz@hotmail.com. We can work with you regarding custom labeling and colors.
I've read the FAQs and I still have questions?
We are more than happy to assist you! You may contact us at sorayaarauz@hotmail.com with all of your questions.